SmartCommittee

Refund Policy

Last Updated: July 15, 2025

We use Razorpay as our trusted payment gateway for all transactions. This Refund Policy is aligned with our commitment to providing a seamless experience and is designed to be fair and transparent, in accordance with industry standards and our partnership with Razorpay.

7-Day Refund Policy

We offer a **7-day refund policy** on all eligible purchases. If you are not completely satisfied with your purchase, you may request a refund within 7 days from the date of the transaction.

Eligibility for a Refund

To be eligible for a refund, you must meet the following criteria:

  • The refund request must be made within **7 days** of the original purchase date.
  • You must provide proof of purchase (e.g., order ID, transaction receipt).
  • The item or service must be in the same condition that you received it.
  • Digital products may be subject to different terms, which will be specified at the time of purchase.

How to Initiate a Refund

To request a refund, please follow these steps:

  1. Send an email to our support team at smartcommittee@ninesolutions.info.
  2. Include your **Order ID** and a clear reason for the refund request.
  3. Our team will review your request and may ask for additional information if necessary.

Processing Refunds

Once your refund request is received and approved, we will initiate a refund through Razorpay to your original payment method. The timeline for the refund to appear in your account is typically **5-7 business days**, but this may vary depending on your bank or credit card provider.

Please note that Razorpay will handle the transfer of funds. We will notify you via email once the refund has been processed on our end.

Non-Refundable Items

Certain items or services are not eligible for a refund. These may include, but are not limited to:

  • Gift cards
  • Downloaded software products
  • Services that have already been rendered or consumed

If you have any questions about our refund policy, please don't hesitate to contact us.

Changes to This Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date at the top of this policy.

You are advised to review this policy periodically for any changes. Changes are effective when they are posted on this page.